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Account Related

Forgot my password

If you've forgotten your password, we can issue you a temporary password you can use to access the site. To request a temporary password, do the following:

  1. Click on Login.
  2. Click on Forgot Password.
  3. Enter the email address you use to log into Toshiba App Place® and click Send Now.
  4. Check that email account for a message containing your temporary password.
  5. Come back to Toshiba App Place® and login using that temporary password.
  6. For your security, you will be required to set a new password after you login with the temporary password.

PLEASE NOTE: You will use this new password to log into Toshiba App Place® only. The password you use to log into your app service sites will not change. Continue to use the password you've been using to log into your app service sites. If you've also forgotten that password, please contact the app provider directly. You can find their contact information listed in "Contact an app provider."

Update my password

If you'd like to update your password and know your current password, do the following:

  1. Click on My Account and login to Toshiba App Place® (if you aren't already logged in).
  2. Go to the Account Profile tab within the My Account section.
  3. Click on Update Password.
  4. Enter your current password and the new password you'd like to use. Enter the new password again to confirm no typo was made, then click Update.

PLEASE NOTE: You will use this new password to log into Toshiba App Place® only. The password you use to log into your app service sites will not change. Continue to use the password you've been using to log into your app service sites. To update the password associated with your apps, do so directly at the app service site.

If you'd like to update your password, but don't know your current password, follow the instructions outlined in "Forgot my password."

Update my email address

To update your email address, do the following:

  1. Click on My Account and login to Toshiba App Place® (if you aren't already logged in).
  2. Go to the Account Profile tab within the My Account section.
  3. Click on Update Email Address.
  4. Enter your new email address and click Update.

PLEASE NOTE: You will use this new email address to log into Toshiba App Place® only. The email address you use to log into your app service sites will not change. Continue to use the email address you've been using to log into your app service sites. To update the email address associated with your apps, do so directly at the app service site.

No longer have access to the email account I used to register at Toshiba App Place®

If you know your password, but no longer have access to the email account you used to register, do the following

  1. Login using the email address you used to register at Toshiba App Place® (even though you no longer have access to the email account itself) and your current password.
  2. Go to the Account Profile tab within the My Account section.
  3. Click on Update Email Address.
  4. Enter your new email address and submit.

PLEASE NOTE: You will use this new email address to log into Toshiba App Place® only. The email address you use to log into your app service sites will not change. Continue to use the email address you've been using to log into your app service sites. To update the email address associated with your apps, do so directly at the app service site.

If you don't know your password, contact Customer Support for help.

Service & Billing Related

Cancel my subscription to an app

To cancel your subscription to an app with recurring billing, do the following:

  1. Click on My Account and login to Toshiba App Place® (if you aren't already logged in).
  2. Go to the My Apps tab of the My Account section.
  3. Find the app that you want to cancel. Click the Option button and then select "Cancel."
  4. You will see a screen asking you to confirm the cancellation. Click "Cancel Now."
  5. Your subscription is now canceled. You will see another screen confirming the cancellation.

My app status says "Cancel Scheduled"

When you cancel your subscription to an app with recurring billing, you will still have access to your app(s) until the end of your billing cycle. During this period the status for your app(s) will show, "Cancel Scheduled." At the end of your billing cycle, service will be terminated and you will no longer have access to the app(s). At this point your app status will show, "Canceled."

To find out when your billing cycle ends, do the following:

  1. Click on My Account and login to Toshiba App Place® (if you aren't already logged in).
  2. Go to the Billing History tab of the My Account section.
  3. Find the date of the last charge placed for that particular subscription. The end of your billing cycle is the date prior to that day of the month.

Update my billing information

To update your billing information, do the following:

  1. Click on My Account and login to Toshiba App Place® (if you aren't already logged in).
  2. Go to the Account Profile tab within the My Account section.
  3. Click on Update Your Payment Method.
  4. Enter your new payment method and click Update.

PLEASE NOTE: The next payment due for all your subscriptions will be automatically billed to this new payment method.

Review my billing history

To review your billing history, do the following:

  1. Click on My Account and login to Toshiba App Place® (if you aren't already logged in).
  2. Go to the Billing History tab of the My Account section.
  3. Here you will find a list of all your payments, including the date of the charge, which credit card was charged and for which subscription.

Find my next billing date

To determine your next billing date, do the following:

  1. Click on My Account and login to Toshiba App Place® (if you aren't already logged in).
  2. Go to the Billing History tab of the My Account section.
  3. Here you will see your next payment date displayed.

Question a charge

If you have been charged and are unsure why, first check your Billing History:

  1. Click on My Account and login to Toshiba App Place® (if you aren't already logged in).
  2. Go to the Billing History tab of the My Account section.
  3. Here you will find a list of all your payments, including the date of the charge, which credit card was charged and for which subscription.

If you are unable to find the charge listed or are still unsure why you were charged, contact Customer Support for help.

Request a refund

If you believe you have been incorrectly charged and would like to request a refund, contact Customer Support for help.

App Related

How to get started with my app(s)

To get started with your newly purchased app(s), do the following:

  1. Log into Toshiba App Place®, if you aren't already.
  2. Click on "My Apps" in the upper right. This will bring you to the My Apps tab of the My Account section.
  3. From there, click "Download" or "Setup" to get started with your new app. If the button reads "Setup," you will be prompted to enter the email address and password you wish to use to access the app service site. If the button reads "Download," you will be prompted to download and install the app through a series of screens.
  4. Once you've completed these steps, you are ready to use your apps. Remember, you can always come back to My Apps to redownload, update, or launch your apps.

Trouble installing app on my tablet

If you are having trouble installing an app on your tablet, the most common cause is a setting in your Applications menu, which blocks the installation of applications not obtained from the Android Market. To fix this, go to Settings and tap the Applications menu. Check "Unknown sources: Allow installation of non-Market Applications."

Once this is checked, try to install the application again. If you need to redownload the app, you can do that from Toshiba App Place®. Simply tap the Toshiba App Place® icon on your tablet, then tap My Apps or My Account. There, you will see your app. Tap the "download" button.

Trouble logging into my web app

In order to use webb apps the first time, you need to set the email address and password you wish to use to access the app service site. Read the "How to get started with my app(s)" article for instructions on how to do this. Once you have completed these steps, you can go directly to the app provider's site to use the app, accessing it with the email address and password entered during set up.

If you have already set up your account, but are still having trouble logging in you may be entering the wrong password. Contact the app provider directly to find out the best way to gain access to your app(s). See "Contact an app provider" for a list of contact information.

Can't find my app activation key or serial number

Some apps require an activation key or serial number to begin using with the app the first time. If required, you can find this information on the My Apps tab of the My Account section. It will be displayed either by the name of the app or—in the case of a bundle of apps—on the screen that is presented after clicking "Launch." Note: You must first set up access to web-based apps before the "Launch" button will appear. Until that is complete, the button will read "Setup." Click "Setup," follow the on-screen instructions, and upon completion the button will change to "Launch."

Problems using my app(s)

If you are having trouble using any of your apps, contact the app provider directly for the quickest and most accurate resolution. See "Contact an app provider" for a list of contact information.

Contact an app provider

To find contact information, search by the app name or the name of its provider.

Order Related

My order failed and I don't know why

There are two main reasons why an order will fail. They are listed below along with possible solutions:

  1. Problem: The billing information that was provided was invalid.
    Solution: Try to place the order again using a different credit card.
  2. Problem: We are experiencing technical difficulty, which happens from time to time and is typically a short-term problem.
    Solution: We're sorry and hope you'll try your order again at a later time.